Shipping Policy

SHIPPING SPEED


  • Allow 1-3 days to process your order.  We do not ship on weekends.
  • If you are ordering from outside of the USA, you will be responsible for any import fees that your country charges.

  • Most packages ship US Priority mail which is usually 2-5 days shipping time one the order has been processed.  The delivery time depends on how close you are to our shipping location in Los Angeles.
    The US Postal service doesn't guarantee delivery time.

    If you pay extra for UPS shipping, it will ship UPS ground which is usually 5 business days.  Just because it is more expensive does not mean it is faster. 
    Our free shipping via US Priority mail is usually faster.

    Damaged or Missing Package

    When you purchase from us and choose a shipping service, we are both agreeing that this shipping service is responsible for getting the item to your door.

    Any damage to the item or loss of item while in  the shipper's possession will be covered by the shipper.  

    Once the shipping service tracking says the package has been delivered, our responsibility of getting the package to you has been fulfilled.  We are not responsible for  a missing package once the tracking says it has been delivered.

    It is the buyers responsibility to provide a secure address for safe delivery.  If you do not have a security camera or video doorbell - we suggest you buy one before buying our product.

    It is the buyers responsibility to provide the correct address and to carefully check it
    With online shipping becoming more popular and package thefts on the rise,  we do not refund orders that were stolen by porch pirates.  

    If the tracking says a package has been delivered and it is not there, contact the delivery service - either the US postal service or UPS or speak to your mail carrier directly to see if they delivered to an incorrect address.

    Sometimes a package will be scanned as delivered and won't actually be delivered until later in the day.

    If you order from us, you are agreeing to these terms.